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Course and Participant Information |
| Our Training Coordinator is happy to answer any questions regarding your course. Generally, an appointment is not necessary and no fees are charged. Tutors have limited knowledge in this area and may unintentionally give incorrect information; to save on confusion, please use the established system we have in place for you. |
We are committed to the ongoing improvement of our services, and encourage all participants to contribute with their suggestions.
Concerns relating to facilities, course materials, other participants, Instructors, or staff members should be directed to the Training Coordinator, or Principal Officers Patrick or Cheryl Connolly.
A copy of our Grievance Procedure and Policy will be issued to all participants upon request.
Evaluation forms are also a vital part of this process, please use them, and don't be shy with your comments.
Note: all forms are confidential.
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All participant details, personal and academic, will remain confidential. Participants may request a copy at any time. Tutor details are also confidential: please don't ask for their home phone numbers.
If you need to contact an instructor it must be done through the Healthguard First Aid office. We will contact the instructor and pass your message onto them.
Note: It is a Healthguard First Aid policy NOT to give out instructors' phone numbers.
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Policies and Procedures are in place that will contribute to the delivery of a quality service and participant satisfaction.
Participants may request to see a copy of our Policies and Procedures manual at any time.
Please select a topic to view the relevant Policies and Procedures information.
Access and Equity
Language, Literacy and Numeracy
Mutual Recognition - AQF
Recognition of Prior Learning
Grievances
Participant Refund
Bullying
Sexual Harassment
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Please turn off mobile phones at all times when classes are being conducted.
If you are going to be absent, please phone and let us know as soon as possible.
It is important that you are punctual, as latecomers disturb the entire class.
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| Certificates will be posted at completion of class/course, when assessments have been completed. |
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